Wholesale Shipping FAQ
Minimum Order Value: For wholesale customers, Fun Little Toys Business requires a minimum order value of $100. This minimum helps us provide you with the best possible prices and service for your wholesale needs.
Adding Items to Your Cart: To place an order with Fun Little Toys Business, simply browse our website and select the items you are interested in purchasing. Click on the desired item, choose the appropriate quantity, and click "Add to Cart." You can continue shopping and adding items to your cart until you reach the required minimum order value of $100.
Not Yet a Wholesaler? Click the link below to apply:
What about shipping?
This Shipping Policy outlines the terms and conditions under which Fun Little Toys Business ("we", "us" or "our") offers shipping and delivery services to our customers who place orders through our wholesale website. By placing an order on our website, you agree to abide by the terms and conditions set forth in this Shipping Policy.
- Order Processing and Fulfillment
We strive to process and fulfill orders within two (2) business days of receiving the order, excluding weekends and holidays. In the event of high order volume, processing times may be extended. Once your order has been processed, you will receive a confirmation email with tracking information for your shipment.
- Shipping Methods and Estimated Delivery Times
We utilize various shipping carriers to deliver your order, including but not limited to UPS, FedEx, and USPS. The estimated delivery times for standard shipping are between 3-7 business days, depending on your location. Expedited shipping options may be available at an additional cost - please email us at email@example.com for more info if you would like to select expedited shipping. Please note that delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays, carrier delays, or other factors outside our control.
- Address Verification and Shipping Errors
It is the customer's responsibility to provide accurate and complete shipping information when placing an order. We are not responsible for any delays, lost packages, or additional shipping charges incurred due to incorrect or incomplete shipping information provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for any additional shipping charges to resend the package.
- Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer service team as soon as possible. We will work with the shipping carrier to investigate the issue and, if necessary, arrange for a replacement or refund of the lost or damaged items. Please note that we may require additional information or documentation, such as photographs of the damaged items, in order to process your claim.
- Changes or Cancellations
If you need to change or cancel your order, please contact our customer service team as soon as possible. We cannot guarantee that we will be able to accommodate changes or cancellations once an order has been processed, but we will do our best to assist you.
- International Shipping
International wholesale customers are responsible for all shipping costs associated with their orders. Shipping rates will be calculated at checkout, based on the size, weight, and destination of the order. Please note that any free shipping promotions available for domestic orders do not apply to international wholesale orders.
- Taxes and Tariffs
International wholesale customers are responsible for any applicable taxes, duties, or tariffs levied by their local government or customs authorities. These fees are not included in our prices or shipping charges and must be paid separately by the customer. We recommend consulting with your local customs office to determine any additional fees that may apply to your order.
- Changes to Our Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and placing orders constitutes your acceptance of any changes to our Shipping Policy.
For any questions or concerns about our Shipping Policy, please contact our customer service team at firstname.lastname@example.org.
When is my invoice due and How do I pay?
Payment Methods for New Accounts
For new account holders, payment is due upon checkout. We accept various forms of payment, including credit cards, debit cards, PayPal, and Affirm (Net Terms). Your default payment method will be automatically charged when your order is placed. Please be aware that an authorization hold may be placed on your card or bank account prior to shipment. This hold will be released when the order ships, or within seven (7) days if the order does not ship before then.
Extended Payment Terms: Based on your purchasing history with us, we may offer extended payment terms. To request net terms, please send an email to email@example.com. Approval of extended payment terms is at our sole discretion and may be subject to credit checks, order history, and other factors. If approved, your invoice will indicate the payment terms and the due date for payment.
Late Payments: In the event that payment is not received by the due date indicated on the invoice, we reserve the right to charge interest on the overdue balance at the rate of 1.5% per month or the highest rate allowed by law, whichever is lower. We may also withhold future shipments or suspend your account until all outstanding payments, including any accrued interest, are settled.
Disputed Charges: If you believe there is an error on your invoice or have a question about a charge, please contact our customer service team at Fun Little Toys Business within 14 days of receiving the invoice. We will investigate the issue and, if necessary, issue a credit, refund, or adjust the invoice accordingly. Failure to dispute a charge within the specified time frame will be deemed acceptance of the invoice as is.
Changes to Invoice and Payment Terms
We reserve the right to update or modify these Invoices and Payment Terms at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of our website and placing orders constitutes your acceptance of any changes to our Invoice and Payment Terms.
For any questions or concerns about our Invoice and Payment Terms, please contact our customer service team at PopFun.
How do returns work?
First Order Returns: At Fun Little Toys Business, we want you to try our products with confidence. That's why we offer hassle-free returns for your first order with us. If you are not satisfied with any item from your first order, you can return it for a full refund, and we will cover the return shipping cost.
Free returns are only eligible on your first order. This means that any additional orders you place with that brand won’t be eligible for free returns, even if you are purchasing new products you have not ordered before.
Initiating a Return
To initiate a return, please follow these steps:
- Log in to your Fun Little Toys Business account.
- Locate the order containing the items you wish to return.
- Send an email to firstname.lastname@example.org with your order number, and specify the items you want to return.
Please provide feedback on why you are returning the items, and ensure that the items you are returning are in their original, undamaged condition.
Return Shipping Label: Upon receiving your return request, we will send you a pre-paid return shipping label (only the first order is eligible) via email. Please print the label and securely attach it to the package containing the items you are returning.
Refunds: Once we receive the returned items and confirm their condition, we will issue a full refund to your default payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at email@example.com as soon as possible. We will work with you to resolve the issue, which may include replacing the item or issuing a refund.
Changes to Our Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and placing orders constitutes your acceptance of any changes to our Returns Policy. For any questions or concerns about our Returns Policy, please contact our customer service team at firstname.lastname@example.org
What if an item is damaged or missing when I receive my order?
Reporting Damaged or Missing Items: If you receive an order with damaged or missing items, please report the issue to Fun Little Toys Business within two (2) weeks of the shipment's arrival. Send an email to email@example.com with the following information:
- Your order number and a brief description of the issue.
- A list of the missing or damaged/defective items, including SKU numbers and quantities.
- Photos of the damaged/defective items, as well as photos of the shipping box if it is damaged.
Review and Resolution
Upon receiving your info, a member of our team will review the information for quality assurance purposes. We will then contact you to offer a resolution, which may include providing a replacement or issuing a refund for the affected items.
Please note that claims for damaged or missing items must be submitted within the two (2) week period following the shipment's arrival. We may not be able to provide a resolution for claims submitted outside of this timeframe.
Changes to Our Damaged or Missing Items Policy
We reserve the right to update or modify this Damaged or Missing Items Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and placing orders constitutes your acceptance of any changes to our Damaged or Missing Items Policy.
For any questions or concerns about our Damaged or Missing Items Policy, please contact our customer service team at firstname.lastname@example.org.
Can I cancel my order?
We understand that mistakes can happen, and you may need to cancel an order. At Fun Little Toys Business, we allow you to cancel your order within 24 hours of placing it. To cancel your order, please follow the procedure outlined below.
How to Cancel Your Order
To cancel an order within the 24-hour cancellation window, send an email to email@example.com with the following information:
- Your order number.
- A brief reason for the cancellation.
Please note that we can only cancel orders that have not yet been shipped. Once an order has been shipped, it will already be in transit and cannot be canceled. In such cases, you may refer to our Returns Policy for information on how to return the items upon receipt.
Changes to Our Order Cancellation Policy
We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and placing orders constitutes your acceptance of any changes to our Order Cancellation Policy.
For any questions or concerns about our Order Cancellation Policy, please contact our customer service team at firstname.lastname@example.org.
How do I track my order ?
How to Track Your Order
To track your order with Fun Little Toys Business, simply visit our order tracking page at: https://www.popfun.com/apps/parcelpanel
Enter your order number and email address in the designated fields, and click "Track" to view the current status and progress of your shipment.
Upon shipment, you will also receive an email with your tracking number and a link to the carrier's tracking website. This allows you to stay informed about your order's progress and estimated delivery date.
Assistance with Order Tracking
If you have any questions or concerns about tracking your order or if you encounter any issues with the tracking information, please contact our customer service team at email@example.com. We will be happy to assist you and provide any necessary updates.
What is my order that has still not been shipped after the expected ship date?
If your order has not been shipped by the expected date, please don't hesitate to contact us for assistance. You can reach out to our customer service team by sending an email to firstname.lastname@example.org.